Ashton Service Group
  • 05-Jan-2018 to 06-Mar-2018 (PST)
  • Customer Service
  • Richmond, BC, CAN
  • $19 per hour
  • Hourly
  • Full Time

In addition, a generous benefits plan and Extended Medical/Dental coverage is available.

Are you an experienced Customer Service Representative - Dispatcher looking for a reputable, stable company with supportive management who will value what you bring to the organization?  Come work for the premier Plumbing and Heating specialists in the Vancouver area!  Due to growth, Ashton Service Group is immediately seeking an exceptional Customer Service Representative - Dispatcher to deliver the most efficient, highest quality customer experiences in our front line/dispatch team.  This position is ideal for someone who is immediately seeking long-term employment.  If you are a self-motivated individual with great work ethic and the personality to help with customer satisfaction, then we would love to get to know you!

 About Ashton Service Group

Ashton Service Group provides comprehensive plumbing services to residential and commercial clients throughout the Lower Mainland. Ashton has a solid reputation that has been built over the last 30 years through reliable service, quality work and a commitment to customer satisfaction. Our professional technicians install and service plumbing, heating, air conditioning, ventilation, and mechanical systems. Ashton is also an active member of the community with involvement in various philanthropic and socially responsible initiatives.

Celebrating over 30 years in business and with service contracts with over 200 buildings in Metro Vancouver, and tens of thousands of local residential clients, we are able to provide you with steady work year-round. We are an employer who appreciates each member of the team and advocates for a healthy work/life balance.

At Ashton, we believe in continuous improvement. That's why we've developed a tablet-based software to simplify the planned maintenance process. This means that our customers receive accurate and detailed reports, and reduced paperwork and downtime for technicians in the field. 

A Day in the Life of a Customer Service Representative Dispatcher

The Customer Service Representative Dispatcher position's responsibilities include answering client inquiries, booking calls, coordinating our team, efficiently and professionally.  In addition, our Customer Service Representative Dispatcher provides our customers with a professional experience from the first phone call to the completion of the service work.  All duties to be performed with a high level of attention to details.

What you Need to be Qualified for the Customer Service Representative Dispatcher Position

In order to be qualified for the Customer Service Representative Dispatcher position, a minimum of 5 years' experience as a customer service representative (mandatory) and 1-year minimum dispatch experience is preferred.  Our Customer Service Representative must have an excellent customer service attitude in our fast-paced environment.  Patience and a willingness to "go the extra mile" for our clients and team is a must.  In addition, our Customer Service Representative Dispatcher must possess very strong communication skills and be fluent in written and spoken English.  Superior time management skills are required.  We are looking for an enthusiastic team player who can also work well independently.  Computer proficiency is essential for this position.

Benefits for the Customer Service Representative Dispatcher Position

As part of our company, we believe in all our employees and offer the opportunity for advancement.  We are happy to offer our Customer Service Representative - Dispatcher a competitive wage of $19 per hour plus spiffs and bonuses.  In addition, a generous benefits plan and Extended Medical/Dental coverage are available.  We offer birthday gifts, work anniversary gift ($50 for every year of employment), company events (Go-Karting, Lunches etc.), the Ashton Caring Team and much more! 

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-friendly application so that we can review your information.  We look forward to meeting you!







Ashton Service Group
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